Centra Health Patient Portal (2024)

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Welcome to the Patient Portal. Use the navigation menu above to navigate to the section that you would like to access.

Patient Medical History

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This graph shows your recorded weight over time. The green shaded area is your Ideal Weight Range.

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Patient Information and Medical History

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        Upcoming Appointments

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        Videos

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        Please stay tuned at the end of the video. Once complete, you will be automatically forwarded to a quiz.

        Attempt Quiz Again

        As you watch, here are a few things that you should know.

        • Immediately following this video, you will be taken to a question quiz. You will be required to answer questions correctly to pass.
        • Progress is saved as you watch the video. If you don't have time to finish it in one session you can always return later and have it resume at the same place you left off at. To ensure the most accurate save point, PAUSE the video and then select a page from the navigation menu.
        • Progress is only tracked when watched on this page. If you follow the video links to the YouTube website, progress will no longer be tracked.
        • If for some reason the video doesn't start back exactly where you left off, drag the progress bar ahead and it will let you skip to where you were. The browser sometimes overwrites our saved settings and resumes where it wants but you can still skip ahead to that point.
        • You are unable to skip ahead and watch portions of the seminar that you haven't seen yet. If you skip back in the seminar to rewatch something then you will be able to return to the furthest point that you've watched.

        Quiz

        This quiz consists of questions. In order to pass and move on, you will need to answer questions correctly. Clicking an answer will immediately let you know if you've selected the correct answer or not. You will not be able to change your answer once it is selected.

        My Documents

        These documents are specific to you.

        Practice Documents

        These documents are shared with all patients.

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        Workflow

        This section shows your current Workflow pathway progress. The stages highlighted in blue have been completed while those highlighted in green are currently in progress.

        If there are stages that haven't been marked as completed that you know are done, click the "I've Completed This" button next to that stage. Stages that you've reported as complete will show in yellow.

        Criteria

        This section shows your assigned Criteria as well as what's been completed. Some of these items may also be listed above with a Workflow stage.

        If there are items that haven't been marked as completed that you know are done, click the "I've Completed This" button next to that item.

        Completed: I've Completed This

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        Inbox

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        Account Settings

        Install App

        The Patient Portal has been developed as a Progressive Web Application that can be installed on your mobile device. The app requires an internet connection to use but installing the app allows you to access the portal from your home screen. Select your platform to see how to install the app.

        iPhone Android

        iPhone Installation

        To install the app on an iPhone you must be using Safari. Third Party browsers do not allow for the installation of Progressive Web Apps.

        1: To begin installation, access the patient portal in Safari on your iOS device.

        2: Press the Share button in the bottom center of the screen.

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        3: Select the Add to Home Screen Option.

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        4: Name the app something that you'll remember and click Add.

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        5: The first time you access the app from your home screen you'll need to login again. If you don't want to have to login each time you access the app select the Remember Me option.

        Android Installation

        To install the app on an Android device you must be using Chrome. Third Party browsers do not allow for the installation of Progressive Web Apps.

        1: To begin installation, access the patient portal in Chrome on your device.

        2: On most devices, you should see a prompt at the bottom of the screen asking you to Add the app to your home screen. Select this option.

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        3: If you don't receive the prompt, tap the 3 dot Menu icon in the top right corner and then select Install App.

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        4: From the dialog that appears, tap Install.

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        5: The first time you access the app from your home screen you'll need to login again. If you don't want to have to login each time you access the app select the Remember Me option.

        Patient Portal Terms and Conditions

        These terms and conditions constitute a binding agreement between you and the practice ("we," "us," or "our").

        The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information and access related services and content.

        The Patient Portal is provided on behalf of us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by Baritrax360. (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.

        By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time forte any reason.

        Minimum Requirements and Security

        • This website uses encryption software. In order to use Patient Portal, you must have:
          • a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results);
          • Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain.
        • While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. When using Patient Portal, information may be transmitted over media that are beyond the control of the Practice Entities and their contractors and subcontractors and that may not be secure. For example, you may receive email, text, or telephone communications in connection with your use of Patient Portal, all of which are inherently unsecure and subject to disclosure to or access by third parties (e.g., if your phone is used by someone else, you do not keep your phone or email information up to date on Patient Portal and communications are misdirected, or the network or systems of a telecommunications provider are hacked). Furthermore, electronic services such as those provided by the Practice Entities, their contractors and subcontractors, and any telecommunications providers involved in the transmission of data are all inherently subject to failure and none of the foregoing can guarantee that their services will be provided without error or interruption at all times that you may wish to use those services. YOU HEREBY EXPRESSLY ASSUME THE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION, OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF ANY SERVICE RELATED TO PATIENT PORTAL. Once information is received by us, your medical information will be treated as confidential and given the same protection that all of our other medical records are given.

        Security, Confidentiality, and Usage Guidelines for Patient Portal

        YOU MUST NOT SEND ANY MESSAGES REQUIRING URGENT ATTENTION USING PATIENT PORTAL. Doing so may create a delay in your receiving necessary medical treatment and could result in loss of life, permanent injury, or significant deterioration in your health. If you believe that you have an urgent medical matter, you should call 911 immediately or proceed to the nearest emergency room. If the matter is not urgent but you need a response in less than two business days, please contact your clinician's office directly by telephone during our regular business hours, which you may find on the log-in screen for Patient Portal.

        FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY CALL 911

        • Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. When you initially enroll to use the Patient Portal, you will need to confirm your identity, as well as establish an email and a confidential password for login credentials. Please DO NOT SHARE YOUR PASSWORD with anyone. Anyone with access to your password will be able to view your medical information and communicate with your health care team as if that person were you. Thus, when you give someone your password, you are authorizing that person to access your account, and you are responsible for all transactions that person performs while using your service. It is your responsibility to prevent disclosure of your password and to change your password if you feel that your security has been compromised. If you believe that your password has become known to an unauthorized person and want verification of any changes that may have been made to your account, please contact us for assistance. You can change your password in the Patient Portal at any time by clicking the Settings button.
        • You may request a Patient Portal account for yourself. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge.
        • We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area.
        • We secure your personal information from unauthorized access, use or disclosure. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of Patient Portal, you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device.
        • When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used.
        • Cookies are used for system performance functionality. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services.

        How We Protect Your Personal Health Information

        • We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link.
        • We are committed to protecting the privacy of the information you send and receive through Patient Portal and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement.
        • All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record.

        Your Responsibilities

        • Patient Portal is a communication service offered as a convenience to our patients. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version.
        • You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers.
        • You understand that Patient Portal provides you with online access to some clinical information about you. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others.

        Discontinuing Use of Patient Portal

        • You may discontinue your use of Patient Portal at any time by sending a message to your primary care provider's office requesting this change.
        • We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person.
        • Your Patient Portal service will be discontinued if you no longer have a provider who participates in Patient Portal at your practice.
        • You will be notified if your Patient Portal service is discontinued.

        Your Clinical Information

        • As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s).
        • All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records.

        Copyright and Trademarks

        All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

        Site Access and Licenses

        • We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever).
        • Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law.

        Links to Third-Party Websites

        This website and Patient Portal may contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

        No Warranties

        This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.

        Limitation of Liability

        • Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Any questions, complaints, or claims related to any product should be directed to the appropriate third party.
        • None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal.
        • If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages.
        • Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages.

        Privacy Policy

        Your Rights

        When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

        Get an electronic or paper copy of your medical record

        • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
        • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

        Ask us to correct your medical record

        • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
        • We may say "no" to your request, but we'll tell you why in writing within 60 days.

        Request confidential communications

        • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
        • We will say "yes" to all reasonable requests.

        Ask us to limit what we use or share

        • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.
        • If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.

        Get a list of those with whom we've shared information

        • You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
        • We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

        Get a copy of this privacy notice

        You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

        Choose someone to act for you

        • If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
        • We will make sure the person has this authority and can act for you before we take any action.

        File a complaint if you feel your rights are violated

        • You can complain if you feel we have violated your rights by contacting us using the information on page 1.
        • You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
        • We will not retaliate against you for filing a complaint.

        Your Choices

        For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

        In these cases, you have both the right and choice to tell us to:

        • Share information with your family, close friends, or others involved in your care
        • Share information in a disaster relief situation
        • Include your information in a hospital directory

        If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

        In these cases we never share your information unless you give us written permission:

        • Marketing purposes
        • Sale of your information
        • Most sharing of psychotherapy notes

        In the case of fundraising:

        • We may contact you for fundraising efforts, but you can tell us not to contact you again.

        Our Uses and Disclosures

        How do we typically use or share your health information?

        We typically use or share your health information in the following ways.

        Treat you

        We can use your health information and share it with other professionals who are treating you.

        Example: A doctor treating you for an injury asks another doctor about your overall health condition.

        Run our organization

        We can use and share your health information to run our practice, improve your care, and contact you when necessary.

        Example: We use health information about you to manage your treatment and services.

        Bill for your services

        We can use and share your health information to bill and get payment from health plans or other entities.

        Example: We give information about you to your health insurance plan so it will pay for your services.

        How else can we use or share your health information?

        We are allowed or required to share your information in other ways . usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

        Help with public health and safety issues

        We can share health information about you for certain situations such as:

        • Preventing disease
        • Helping with product recalls
        • Reporting adverse reactions to medications
        • Reporting suspected abuse, neglect, or domestic violence
        • Preventing or reducing a serious threat to anyone's health or safety

        Do research

        We can use or share your information for health research.

        Comply with the law

        We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.

        Respond to organ and tissue donation requests

        We can share health information about you with organ procurement organizations.

        Work with a medical examiner or funeral director

        We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

        Address workers' compensation, law enforcement, and other government requests

        We can use or share health information about you:

        • For workers' compensation claims
        • For law enforcement purposes or with a law enforcement official
        • With health oversight agencies for activities authorized by law
        • For special government functions such as military, national security, and presidential protective services

        Respond to lawsuits and legal actions

        We can share health information about you in response to a court or administrative order, or in response to a subpoena.

        Our Responsibilities

        • We are required by law to maintain the privacy and security of your protected health information.
        • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
        • We must follow the duties and privacy practices described in this notice and give you a copy of it.
        • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

        For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

        Changes to the Terms of this Notice

        We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request.

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        Centra Health Patient Portal (2024)
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